Terms of service
Terms of Service
Welcome to Capilox.
These Terms of Service govern your use of our website and any purchase made through Capilox.com.
By accessing our website or placing an order, you agree to these Terms of Service.
1. Company Information
Capilox
Leopoldstraße 23
80802 München
Germany
Email: support@capilox.com
Phone: +49 89 555 2486
2. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent activity
- Attempt to interfere with the security or operation of the website
- Copy or misuse our content, branding, images, or product information
- Provide false, incomplete, or misleading information
- Abuse our return, refund, or guarantee policies
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate.
However, we do not guarantee that all information is always complete, current, or error-free.
We reserve the right to correct errors, update information, modify product pages, or cancel orders affected by incorrect information.
4. Orders
When you place an order, you agree to provide accurate contact, payment and shipping information.
Capilox reserves the right to cancel or refuse an order if we suspect fraud, payment issues, incorrect information, abuse of policies, or unauthorized resale activity.
5. Payments
Payments are processed securely through third-party payment providers.
Capilox does not store full credit card information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
6. Shipping
Shipping is handled according to our Shipping Policy.
Delivery dates are estimates and are not guaranteed unless explicitly stated.
7. Returns and Refunds
Returns, refunds and our 45-Day Money-Back Guarantee are governed by our Return & Refund Policy.
8. Return Address
Customers must contact us at support@capilox.com before returning any product.
If the return is approved, our support team will provide the correct return instructions and return address by email.
Products sent back without prior approval or to an address not provided by our support team may not be accepted or refunded.
9. Intellectual Property
All content on Capilox.com, including text, product images, designs, logos, graphics, branding elements and layout, belongs to Capilox or is used with permission.
You may not copy, reproduce, modify, distribute, or use our content without written authorization.
10. Limitation of Liability
Capilox is not liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, shipping services, or third-party payment providers.
Nothing in these Terms limits any rights that cannot be excluded under applicable consumer law.
11. Product Use
Customers are responsible for using products according to instructions.
Capilox is not responsible for misuse, allergic reactions, improper application, or results caused by not following usage guidelines.
If irritation or discomfort occurs, discontinue use and seek professional advice if necessary.
12. Changes to These Terms
We may update these Terms of Service from time to time.
The version published on this page applies at the time you use the website or place an order.
13. Contact
For any question regarding these Terms, contact:
support@capilox.com