Privacy policy
Privacy Policy
Capilox respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, place an order, contact our support team, or interact with our services.
1. Company Information
Capilox
Leopoldstraße 23
80802 München
Germany
Email: support@capilox.com
Phone: +49 89 555 2486
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Customer support messages
- Device and browser information
- Website usage data
- Marketing preferences
We do not store full credit card details. Payment information is processed securely by third-party payment providers.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide shipping and tracking updates
- Respond to customer support requests
- Handle returns, refunds and guarantee claims
- Prevent fraud and payment abuse
- Improve our website and customer experience
- Send marketing emails if you have opted in
- Comply with legal and tax obligations
4. Email Marketing
If you subscribe to our emails or agree to receive marketing communications, we may send you updates, offers, product information and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting support@capilox.com.
5. Sharing Your Information
We may share necessary information with trusted service providers, including:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Email service providers
- Analytics providers
- Fraud prevention tools
- Customer support tools
- Legal or regulatory authorities when required
We only share the information necessary for these services to operate.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Analyze traffic
- Improve performance
- Support advertising and retargeting
- Measure marketing effectiveness
You may control cookies through your browser settings where available.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including order management, customer support, legal compliance, accounting, fraud prevention and dispute resolution.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information.
However, no online system can be guaranteed to be completely secure.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing
- Withdraw marketing consent
- Request a copy of your data
To exercise your rights, contact us at support@capilox.com.
10. International Customers
If you access our website from outside Germany, your information may be processed in countries where our service providers operate.
We take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy requirements.
11. Third-Party Services
Our website may use third-party services such as Shopify, payment processors, shipping providers, analytics tools and advertising platforms.
These providers may process your information according to their own privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
13. Contact Us
For any privacy-related question, contact:
support@capilox.com