Contact information

Contact Information

You can contact Capilox using the information below.

Capilox
Leopoldstraße 23
80802 München
Germany

Email: support@capilox.com
Phone: +49 89 555 2486

Customer service hours:
Monday to Saturday, 10:00 a.m. to 8:00 p.m. CET

Our team usually responds within 24 to 48 business hours.

For faster support, please include:

• Your order number
• The email address used for the order
• A clear description of your request
• Photos or videos if your request concerns a damaged, defective, or incorrect item

For returns, refunds, shipping issues, or guarantee requests, please contact us before sending any product back.

Unauthorized returns may not be accepted or refunded.

If your return request is approved, our support team will provide the correct return instructions and return address by email.